Technical Support

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We can provide help with your technical product questions including: identifying product alternatives, clarifying product specifications, sourcing additional product information, and providing other technical information related to products. Tech support cannot answer questions about orders or accounts. You can contact our customer support team for order or account questions at 03447 11 11 13

  • Try our
    live support 24 hours a day, Monday - Friday
  • Email technical support: Please use the form below >
  • Call technical support: +44 3447 11 11 22, 08:00-17:00, Monday - Friday

Available to account-holding customers only.
Don't have an account? Please contact our Sales Team 03447 11 11 11.

Email Technical Support

Please enter your details and question below. You will receive a response within the next 24hours.


Please include your CID to enable us to respond more quickly. Don't have a CID? See below.†

If available, please include any supporting information:
Word document, PDF, Excel or image files with a maximum file size of 2Mb.

Please note we will only use these details for the purposes of contacting you in connection with your request.

† If you have lost your Account Number or Customer ID, please email us at detailing your business contact details so we can validate your account and provide you with Technical Support.

New customer? Please contact our sales team at or call 03447 11 11 11.