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Placing Orders

Placing Orders

  • Do I have to be registered on the website to place an order?
  • I am already a Farnell customer. What do I need to do to order online?
  • Can I cancel an order?
  • Is there a minimum order quantity or minimum order value?
  • Will I receive an invoice?
  • What does it mean when a part is on back order?
  • Is Brexit going to affect the way we do business with you?
  • I submitted an order with an error, how do I amend it?
  • Can I download or email my shopping basket?
  • What are order minimums and multiples?
  • Can I schedule or forward date orders online?
  • What are special instructions and delivery notes?
  • How do I request a quote?
  • Can I add notes to items in my shopping basket?
  • Do you have volume pricing?
  • How long will my saved baskets be stored?
  • What is the latest I can place my order for the same day despatch?
  • What are my choices for backorder preferences?
  • What is the character limitation for Purchase Order (PO) number?
  • What are the delivery times and costs?
  • How do I apply a voucher code to my order?
  • Do you have a BOM - Bill of Materials tool?
  • How can I see my contract prices online?
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My Account

My Account

  • I have forgotten my password, can you help?
  • How can I request my username?
  • How do I change my delivery/invoice address?
  • Can I view my order status and search my Order History?
  • How can I change my Trade Account?
  • Can I save favourite items?
  • I cannot see the card I added for future orders in Checkout or in My Account.
  • How can I remove a user from my iBuy Account?
  • How can I add a new user to our iBuy account?
  • My iBuy order cannot be placed. What can I do?
  • How can I manage my cost codes in iBuy?
  • Are there any restriction to what I can do as an iBuy Super Administrator?
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  • What are your delivery options?
  • What is the status of my order?
  • Why are some items missing from my order?
  • Do you offer Saturday delivery?
  • Why can I only deliver to a UK address?
  • What is the Supplier Direct delivery Handling Fee?
  • What should I do if the product is damaged in delivery?
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Product Support

Product Support

  • Can I speak to someone about technical product information?
  • How do I check stock and lead times?
  • What packaging options are available?
  • How do I compare products?
  • I cannot find the product I'm looking for. Can I get some help?
  • What do the icons next to Order Code mean?
  • How do the search filters work?
  • What is an alternative item?
  • I need a spare part but cannot find it on the website?
  • What can I enter in the search box?
  • How do I select or search by product attributes?
  • What does Exclude Extended Range Items mean?
  • What does the ‘RoHS Compliant’ icon mean?
  • I have a question about Raspberry Pi.
  • Is there a glossary? I need help understanding the technical engineering terms.
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  • How do I return goods to Farnell?
  • What is the time restriction for returning a product?
  • What is the Returns policy?
Payment and Billing

Payment and Billing

  • What payment methods are available on the website?
  • How do I open a trade account?
  • I have no credit or debit card, can I still buy from Farnell?
  • Can I pay my account balance online?
  • Can I order if I am on credit hold?
  • What purchasing and procurement options do you have?
  • What is iBuy?
  • What is eInvoicing and how can I get access to it?
  • How do I request a copy invoice?
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Need more help?

Contact us


Technical Product Support (Account customers only)

Customer Service

Accounts Support

  • Telephone: 03447 11 11 33 (08:30-18:00, Monday - Friday)