Q: What does it mean when a part is on backorder?
A:Occasionally, demand for certain products can lead to them being temporarily ‘out of stock’. However, if you still want this item and don't mind waiting, we are happy to accept orders and despatch it once stock becomes available.
Q: Can I download or email my shopping basket?
Yes. At the bottom of your shopping basket you can select the option to download or Email your shopping basket. Choose a file name and location where you would like it to be saved and the complete shopping basket will be saved as a .csv file. Saved Shopping Baskets
Q: What are order minimums and multiples?
A:Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.
Q: How do I apply a voucher code to my order?
You can enter a voucher code on the shopping basket page
. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total.
Q: Can I save my shopping basket and complete my order later?
A:Yes. In the shopping basket, you can save your shopping basket by entering the name of your choice in the Save shopping basket field, then click “Save shopping basket”. The saved shopping basket is then available in My Account.
Q: How do I schedule orders?
Q: What are special instructions and delivery notes?
A:Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.
Q: How do I receive a special quote for a large order?
See the Quotes
section for more information.
Q: Can I add notes to items in my shopping basket?
A:Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.
Q: Do you have volume pricing?
See the Quotes
section for more information.
Q: Do you offer Saturday delivery?
A:We do offer a Saturday delivery, however this is a paid service but is not available in all areas and will cost £15.50. If you want to use this service, simply change your delivery type from standard to Saturday delivery (before noon). The delivery options are shown when you place your order as part of the process. Alternatively please contact our support team on 08447 11 11 13 to advise on your postcode.
Q: What are your delivery options?
Q: Why can I only deliver to a United Kingdom address?
Due to additional exporting charges and safety or security measures, we must be contacted verbally (Tel: +44 8701 200 208
) before we can export goods. This will enable us to check if delivery to your region is possible and to fully inform you of any charges and regulations applicable to your order.
Those situated within Eire please visit ie.farnell.com
and if your order should incur additional freight charges, due to excess weight, we will contact you prior to the despatch of your order.
Q: How long will my saved baskets be stored?
A: We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.
Q: What is the latest I can place my order for the same day despatch?
A:To get the same day despatch, order must placed before 20:00 for products delivered from UK warehouse, and before 20:00 for products delivered from Liege warehouse.
Q: What are my choices for backorder preferences?
A: For backorder preferences, you may choose from the following:
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Q: What is the Supplier Direct deliver Handling Fee?
A: Supplier Direct deliver items that have a service charge indicated are coming from our Newark element14 warehouse in the USA. There will only be one additional service charge per order regardless of how many items are in the basket. These items are clearly identified within the basket and are delivered within 2-3 days.
Q: How do I open a trade account?
Q: I have no credit card, can I still buy from Farnell element14?
Yes, visit our Trade Counter and pay by cash (Leeds, UK), or alternatively email email@example.com
or call us on 08447 11 11 11
to open a trade account or find out other payment methods that would suit you.
Q: Can I pay my account balance online?
A: Unfortunately there is currently no method for you to settle your account online. We are looking into this facility for future use.
Q: Can I order if I am on credit hold?
A: Yes. If you are on credit hold for being over your account “credit limit”, you can still place orders using a credit card. If you are on credit hold due to a “stop order” status, you must contact the credit control department on 08447 11 11 33
Q: What is the character limitation for Purchase Order (PO) number?
A: Maximum 30 character is allowed for PO number.