How to Return a Product

Policies and process for returning a product

Please follow the steps below to return items from your order:

  1. Before requesting a return, please review the return policy under the terms of purchase.
  2. If the product you purchased is a returnable item, fill out the form below to request a return materials authorisation (RMA) number.
  3. Please put the RMA number on the outside of the parcel for the return. Items without an RMA will not be accepted.

Return a product

Items to be returned

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Please note we will only use these details for the purposes of contacting you in connection with your request.

Deal with Product Damage

Our merchandise is carefully packed for despatch by our distribution centres, or is pre-packaged by our suppliers in compliance with carrier requirements. However we realise that delivery damage may occur in spite of these precautions.

Please check all shipments when they are delivered for shortages or external signs of damage. If you find a problem, notify the driver immediately and contact our support team on 03447 11 11 13 or email