Technical Support

Chat with our live technical support

We can provide help with your technical product questions including: identifying product alternatives, clarifying product specifications, sourcing additional product information, and providing other technical information related to products. Tech support cannot answer questions about orders or accounts. You can contact our customer support team for order or account questions at 03447 11 11 13

  • Try our
    live support 24 hours a day, Monday - Friday
  • Email technical support: Please use the form below >
  • Call technical support: 03447 11 11 22, 08:00-18:00, Monday - Friday

Available to account-holding customers only.
Don't have an account? Please contact our Sales Team 03447 11 11 11.

Email Technical Support

Please enter your details and question below. You will receive a response within the next 24hours.

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Please note we will only use these details for the purposes of contacting you in connection with your request.

† If you have lost your Account Number or Customer ID, please email us at techsales@farnell.co.uk detailing your business contact details so we can validate your account and provide you with Technical Support.

New customer? Please contact our sales team at sales@farnell.com or call 03447 11 11 11.

Product Information

Q: Can I speak to someone about technical product information?
A:
  • Try our live support 24 hours a day, Monday - Friday
  • Email technical support: techsales@farnell.co.uk
  • Call technical support: 03447 11 11 22, 08:00-18:00, Monday - Friday
Q: Can I get help to find a product?
A:
  • Try our live support 24 hours a day, Monday - Friday
  • Email technical support: techsales@farnell.co.uk
  • Call technical support: 03447 11 11 22, 08:00-18:00, Monday - Friday
Q: How do the search filters work?
A:Check the box to filter by selected parameters then click “Apply”.

For parametric filters, the available filters will automatically update with each selection, however you still need to click “Apply” to see the updated product list that matches your filter selection.


You can disable the automatic update by unchecking the “Auto Apply filters” check box above the parametric boxes.

For more information visit the Searching for Products page.

Related Links

Q: What is an alternative item?
A:
  • An exact alternative is functionally identical (same form, fit and function) but has a different unit of measure from the same manufacturer.
  • An upgrade alternative is a product that has been improved by the same manufacturer.
  • A suggested alternative is a product that is functionally similar with similar form and fit.
Q:I need a spare part but cannot find it on the website?
A:Even if the product you need isn't listed in our search results, most likely we can get it. Use our live support and chat with a product technical specialist.
Q:How do I check stock and lead times?
A:See the Pricing and Availability section for more information.
Q:What can I enter in the search box?
A:See the Searching for Products section for more information.
Q:How do I select or search by product attributes?
A: Simply type the product attributes alongside the product you need in the search box. For example, if you're searching for a capacitor with a capacitance of 100pF, type “100pF capacitor” into the search box and click “Search”.

The search results will then return all products relevant to the words you have typed in. Other product attributes can then be selected to narrow your results further.
Q:What does Exclude Extended Range Items mean?
A:Extended Range Items are items that ship from our Newark element14 warehouse located in the US. Items delivered from the US will arrive within 2-3 working days. There may be a one time additional delivery charge which will be displayed in your basket. Ticking the box will exclude these items from appearing in your search results.
Q:How do I compare products?
A: On the search results page, you can select products for a side-by-side comparison to help aid your decision making. Simply use the “tick boxes” to check the products you want to compare and then click “Compare”.

You can also select products for comparison from different search results screens by following these steps:
  • Select your first order code or series of order codes on the first results page
  • Click “Compare”
  • On the compare screen, click the browser back button to go back to the previous results page
  • Go to your second page of results
  • Select the order code or series of order codes
  • Click “Compare”
  • These order codes will be added to the “Compare” screen for easy side-by-side comparison.
Q:I cannot find the product I'm looking for?
A: If the product you need isn't listed in our search results, most likely we can get it. Use our Live Technical Support and chat with a product technical specialist.
Q:What do the icons next to Order Code mean?
A:
  •   Click to access a datasheet on the manufacturer's website.
  •   Click to access the manual for this product.
  •   Click to view the product's application note.
  •   RoHS Compliant Item
  •   Click to view the catalog page.
  •   Click to open the MSDS on the manufacturer's website.
  •   Non Stocked Item
Q:What does the ‘RoHS Compliant’ icon mean?
A: See the RoHS / Legislation section for more information.
Q:I have a question about Raspberry Pi.
A: For the latest information please visit our dedicated Raspberry Pi FAQ section on community